1Jul/100
Hosting is changing
For the past couple of months we have been working with our hosting team (Host Media UK) to come up with ideas for new ways to host websites easier for a different levels of users. So we thought we would list of our ideas as we know a few of our followings like to comment, email or even phone us with their thoughts and as always happy to hear them!
Our thoughts (Above image our little icon to show we are thinking)
- Lowering global service costs:
All companies like to offer competitive prices but the issue is when you offer low cost services that do make the company money the level of service goes down. Our hosting starts at £5 per year, pretty cheap! and we have a level of service which most find above and beyond! So what can we do about costs? The only answer we had to improve our services is to offer a better £0 free hosting plan, and more of them for each service. So we have released our Railo free hosting package which allows for 100MB hosting space and 1GB of bandwidth. Now each service has a type of free service.
Conclusion on this: Well a happy one, as this won't draw much resources from our systems our gets our visited interested in our services before handing over any of their pennies. - FAQs:
Providing more FAQ's to our sites to increase support from the ones we have at the moments and the support tickets. The only issue we had was, would people get over loaded with results to a simple question. Like the "Bing" adverts say about search results, as you being overloaded? Personally we just use Google and we are fine! so would taking a page out of Google's book be the right way of doing things. Getting a good amount of results for a question but make sure the correct data is shown in the summaries and the information in the article is easy to follow and not overloaded with too much tech talk.
Conclusion on this: We have started to make a list of the FAQ's that come to the team to try and narrow down the ones that standard replies cover. For example; How do I change my password? A: Login to cPanel and click on the icon titled 'Change Password'.
More thoughts being published soon, just working on the typing up of notes!